Support

Need help with a product or an order? Please check our FAQ below or click on the Help button on the bottom right of the screen.

If you didn’t find what you are looking for, you can also email our MUTANT Support Team. We are here to help!

support@iammutant.com

Hours: 9 am - 5 pm PST (Mon - Fri)
Phone : 1-844-468-8268


Please refer to our Shipping Policy

Sorry, we do NOT ship to PO Boxes as most of our parcels do not fit in it. If you have placed an order to ship to a PO BOX, your order will be cancelled and the payment will be refunded within 5 business days - it may take a little longer to see it on your statement depending on your bank. Please place another order using a different shipping address.

If you live in Canada within the areas that are covered on our shipping policy, your order might not be processing due to an inventory shortage on the warehouse that serves your region. Please send a message to our Consumer Support and our team will help you out.

Sorry, we do not ship internationally.

Please refer to our Returns & Exchanges Policy

Within 30 minutes of submitting your order, our warehouse is picking and packing your items during regular business hours. After we have started picking the order, we are unable to make any edits or cancel your order.

If we have not started the picking process, contact our Customer Service department so we can cancel the order and refund your payment. If your order has already shipped and we are unable to cancel it, after it arrives, you can return at your cost the unopened product for a full refund less a 15% re-stocking fee. Unfortunately, we cannot refund the shipping fee.

  1. Pack the item(s) safely and securely in the original product packaging (if possible). Please include all paperwork, tags, parts, and accessories. All items must be returned in good condition to ensure credit.
  2. Before sending your return shipment, please remove any and all labels from the outside of the shipping box\/package.
  3. Send the return package to the following address:
  4. MUTANTshop Returns
    1589 Kebet Way
    Port Coquitlam, BC V3C 6L5
  5. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
  6. It is recommended that you use Purolator/UPS or Canada Post (Canada) and FedEx (USA) for your return.
  7. Keep the Return Tracking Number for your return package to monitor delivery status.
  8. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order. Please Note: We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement.
  9. Credit for gift returns will be issued to the original purchaser.
  10. Shipping charges and sales tax on shipping are not refundable.
  11. You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.

To receive a replacement, please email us immediately with a picture of the damaged apparel/gear within 24 hours of order receipt to support@iammutant.com and let us know your name, order number, telephone number, and the item that was damaged. We will then ship a replacement for the damaged item(s) immediately if your claim is approved.

Not a problem! Simply email us immediately with a picture of the incorrect product within 24 hours of order receipt to support@iammutant.com and let us know your name, order number, telephone number, and the item that was received with the size and color.

If your clothing item(s) does not fit correctly (hats and sale items are final sale), we will gladly accept the return for a different size (if still available on our website). The item must be returned at your expense within 7 to 10 business days in original condition, unworn/unused with original tags, and labels. You will need to re-order the proper size/shirt through the MUTANTshop. To return the clothing, please contact our Customer Support team at support@iammutant.com.

If you are receiving a refund from us for any reason, it will be processed once the merchandise has been received at our warehouse in original condition, unworn/unused with original tags and labels, and in re-sellable condition within 30 business days. The credit may take up to five business days before the refund is reflected upon your account statement. The amount will be refunded back to the account used in the original purchase.

Please contact our Customer Support team at support@iammutant.com. We'll need your name, order number, telephone number, and the reason for return.

Any exchanges must be processed in the country where the item was purchased.

Please contact our Customer Support team at support@iammutant.com. We'll need your name, order number, telephone number, and the reason for exchange.

Please contact our Customer Support team at support@iammutant.com.

You can expect a refund within 30 days of us receiving the returned order. Please Note: We will process your credit immediately upon receipt of the returned product. However, refunds may take up to one billing cycle to appear on your credit card statement.

No, sorry.

  • Canadian website: Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, and PayPal.
  • US website: Visa, MC, Amex, Discover, JCB, Diners club, Shop Pay, Apple Pay, Google Pay, and PayPal.

Your order will be charged to your card as soon as you place it.

Canadian credits cards are not accepted on the US website. US credit cards are not accepted on the Canadian website.

CAD for Canadian website. USD for US website.

Unfortunately we don’t send out free samples simply due to the large volume of daily requests that we receive.

It is not advisable to consume food products that are past their best before date.

All of our products are formulated without the use of banned anabolic drugs listed by WADA, the World Anti-Doping Agency. We also have many products that are part of the Informed-Choice drug testing program. Informed-Choice™ certifies which products have been banned substance drug tested by the anti-doping lab LGC in accordance with the Informed-Choice program. Both WADA-IOC and WADA-experienced LGC labs’ analysis conform to ISO 17025 standards. As with any supplement, the use of any product is at the sole choice and responsibility of the athlete. See informed-choice.org for more details and list of products.

Supplements can only be taken during pregnancy if recommended by a healthcare practitioner. Please talk to your doctor.

Typically, products that are "foods" such as most protein shake mixes, and that are not sold as a "Dietary Supplement" are GRAS (generally recognized as safe) for use as food products. Items though that are sold as "Dietary Supplements" and NOT as foods, are largely for adult use only. Check the label of the product you have questions about, as each product is unique.

A process called fractionation is used to extract the C8 and C10s from the coconut oil.

At times for some people, yes. A good MCT Oil is a pure source of the C8 and C10 fats, whereas normal coconut oil is only about 16% C8 and C10 fats (the medium chain fats). For many first-time users of MCT oil, it is the first time the stomach has taken on such a pure source of these MCTs and as such, it can take a while for some people’s stomach to get used to MCT oil.

We recognize this as our labels state “To assess individual tolerance, start with 1/3 serving (1 teaspoon/5ml) with food”. Start there – try in small amounts WITH FOOD, and assess how your body responds. Then escalate the usage to a point where you are comfortable. Not everybody’s stomach can tolerate every food, and MCT Oil is no different. Our label also states “Some people may experience gastrointestinal upset.” That can range from just a small discomfort, or all the way to difficult bowel movements for some first-time users. In general: start small (eg: 5 ml) of MCT oil; use WITH food.

Incidentally, that is also how we use it in some of our protein powders – at a low usage level per scoop - and none of those consumers of those powders, have reported any MCT oil discomfort. Not everybody’s stomach can handle 1-3 tablespoons of pure MCT Oil on its own, daily, right on day 1. We all respond to different foods and food ingredients each in our own unique way. Hope this info helps you on your MCT oil journey.

The BCAA Energy formula was upgraded to the BCAA Thermo. There are now three flavours available: blue raspberry, candy crush, and tropical punch.

Many of the ingredients we use are Halal, but we have not undertaken to have our facility be certified Halal.

If your stomach can handle 1/20th to 1/10th of a glass of milk, then your stomach can likely tolerate a scoop of a typical whey isolate. That small amount of milk, and a scoop of whey isolate, both contain about the same small amount of lactose. No whey protein isolate is absolutely 100.0% lactose-free, but many people who are lactose intolerant to a glass of milk, for example, can handle whey isolate.

No. Whey filtration is a physical process – not a chemical one – and is regarded as a no-added-heat process. The heat during filtration would be well below that required to denature the protein in whey.

We have over 500 ingredients in our facility which come from over 20 countries. To ensure food safety, we do not just rely on trusting one country over another. We rely on Quality Control safety tests. The main test is to verify the product is safe for human consumption, which involves testing for mold, yeast, salmonella, e-coli and bacteria. Next our specification involves testing for heavy metals (eg: lead, mercury, cadmium). These two sets of tests validate food safety regardless of where an ingredient comes from. We also go an extra step further for dairy ingredients like whey protein. We are one of the few dietary supplement facilities in the world that performs additional tests on whey protein for the pathogenic bacteria, listeria, a particularly nasty bacteria. This is all part of our export food safety process. Our products can also undergo other tests as well (eg: Informed Choice drug test; Ingredient Identity; Ingredient Potency; True Bound Protein, and more).

The term “Lactose-Free” as per the US and Canadian federal regulations is not permissible on any whey protein even if it contains less than 1% lactose. “Free” means “no detectable lactose” as per the regulations, and every whey isolate has some tiny amount of lactose. In essence, no whey isolate should be labelling their product as being Lactose-Free.

The majority of our products do not contain gluten in the formulation. However, the following products are not gluten-free: Mutant Mass, Mutant Mass XXXteme, Mutant Multi, Mutant Iso Surge Cookies & Cream, Mutant Pro Cookies & Cream, Mutant Whey Cookies & Cream. In addition, all our products are proudly produced in our facility that also handles ingredients from wheat.

The US FDA considers coconut to be a "tree nut". But the only coconut ingredient in our facility is MCT oil from coconuts. Being that MCT oil typically has zero protein (protein is the allergenic portion), the FDA's further position is then that the oil would not generally be considered as being a source of tree nut allergen - so in essence, the MCT oil in any of our products, would not generally be considered an allergen. If you have any concerns, always consult with your doctor before using any supplement.

No, we don't carry or use any pork-based products in our facility.

All our enzymes do not contain animal derived-ingredients and are from plant-based sources.

Most of our products does not contain lactose. However, our facility does carefully handle milk products.

The only fish product we handle is a marine derived collagen powder.

Our products are carefully labeled with each ingredient that is part of the formula. If the label does not list soy as an ingredient, then there is no soy in the formula.

Our products are carefully labeled with each ingredient that is part of the formula. If the label does not list soy as an ingredient, then there is no soy in the formula.

Our L- Glutamine is fermented on various vegetable sources - fermented aminos can be fermented on many vegetables. Beets and sugar beet are the typical ones.

Currently our products are not organic certified but we are looking to obtain the certification soon.

Only Mutant Mass and Mutant Micellar Casein contain casein.

Please visit Store Locator

Once your package ships, we will send you an email with a link to track your order. If you do not receive your tracking info within 3 BUSINESS DAYS of placing your order, please email support@iammutant.com.

There may be a few reasons why your order doesn’t go through:

  1. Sometimes customers are on the wrong store for their location. i.e. Canadian customers on the US site. Please check the top right corner of the site to select your country.
  2. The billing address does not match the credit card's billing address. Please check to ensure that they match.
  3. The credit card may have been maxed out.
  4. The credit card has been flagged for security reasons. Please check with your bank to lift the security warning.
  5. Some customers credit cards are not accepted by our credit card payment processor. In this case, please check-out with your Paypal account. If you don’t already have a Paypal account, you can check out as a guest.

Returns are only accepted if the products were purchased through our website. We are unable to process returns/refunds/exchanges for third-party retailer purchases. Please contact the store where you bought the product and check their return policy.

Any issues with delivery will be resolved by the assigned courier service. In some cases a package may be delivered to a neighbour or nearby address. If issues are not resolved please contact support@iammutant.com stating your order number.

Unfortunately this is not possible through our website.

How can I get a discount for Military, First Responders and University Students?

Mutant offers 25% discount for Military and First Responders and 15% for University Students in the USA and Canada that qualify and are registered on the website Verify Pass: https://verifypass.com/.

Codes are unique and valid for one purchase only. For future purchases, you will need a fresh code from VerifyPass. Limit 1 per customer per week. Sharing your discount code is not permitted. Do not retrieve a discount code unless you intend to use it immediately. Sharing or harvesting codes will result in permanent ban from VerifyPass.

The promo codes offered by Verify Pass can't be combined with any other Mutant website promo codes, gift cards, bundle offers and upsells.

Please refer to our MUTANT SQUAD program for submissions.



MUTANT

1589 Kebet Way
Port Coquitlam, BC
Canada V3C 6L5